SG Procedures and Policy

All training sessions once scheduled are non - refundable. This includes:

○ Private training, Group Training, SG Academy, SG Minis, SG Premier, SG Keeper, Finishing and Footwork MasterClass or Boot Camps.

Soccer Genome does not provide make up sessions, credits, reschedules or refunds for programs as listed below:

○ Private training, Group Training, SG Academy, SG Minis, SG Premier, SG Keeper, Finishing and Footwork MasterClass or Boot Camps.

Sessions that are canceled by Soccer Genome will be rescheduled. Any session that is rescheduled by Soccer Genome will be confirmed in writing. Soccer Genome retains the right when necessary to schedule an alternate staff coach for any private and/or group training sessions.

○ If you select a specific coach, this is processed as a “request” for that specific

coach, not a guarantee that you will be booked with that coach. Soccer Genome

will do our best on a week to week basis to assign players to the coaches that have

been requested. Soccer Genome retains the right when necessary to schedule an

alternate staff coach.

SG Academy, SG Minis, SG Premier, and SG Keeper Programming:

Families wishing to discontinue training must submit their withdrawal request via email to Info@soccergenome.com by the 15th of the month prior to withdrawing.

○ (Example: Request to withdraw for April must be submitted no later than March

15 by email to Info@soccergenome.com)

○ Any family requesting withdrawal after the 15th of the month will still be charged

for the upcoming month of training.